Cancellation policy

Purchase Options Cancellation Policy

This Purchase Options Cancellation Policy explains how Gallus Coffee Company Ltd (“Gallus Coffee Co.”, “we”, “our”, “us”) handles cancellations and changes relating to subscriptions, pre-orders, and any other non-standard purchasing options offered on our website [www.galluscoffee.co].

This policy forms part of our Terms & Conditions.

1. Subscriptions

1.1 Overview
When you purchase a subscription, you will receive repeat deliveries of the selected product according to the duration and frequency you choose at checkout.

1.2 Billing and Payment

  • Your payment details are stored securely by our payment processor.

  • You will automatically be charged for each subscription cycle unless you opt to pay for multiple cycles in advance.

  • Some subscriptions may renew automatically at the end of their term. Renewal details will be displayed at checkout.

1.3 Managing or Cancelling a Subscription

  • You may cancel, skip, pause, or modify your subscription at any time.

  • Subscription management links are included in all order confirmation emails.

  • Changes take effect for future billing cycles and cannot be applied to orders already processed or dispatched.

1.4 Returns and Refunds for Subscription Orders

  • Subscription purchases are subject to our standard Returns & Refunds Policy.

  • Perishable goods (coffee and coffee bars) cannot be returned unless faulty or incorrect.

2. Pre-Orders

2.1 Overview
A pre-order allows you to purchase a product that is out of stock or not yet released. Pre-order timelines and estimated dispatch dates will be stated on the relevant product page.

2.2 Payment Terms

  • At checkout, we may collect either:

    • no payment upfront,

    • a partial deposit, or

    • full payment.

  • If payment is not collected in full, your stored payment method will be charged automatically when the item is ready to be fulfilled.

2.3 Cancelling a Pre-Order

  • You may cancel a partially paid pre-order at any time before it has been fulfilled.

  • Once a pre-order has been fulfilled, it can no longer be cancelled, but you may request a refund in line with our Returns & Refunds Policy.

  • Perishable goods (coffee and coffee bars) included in pre-orders cannot be returned unless faulty or incorrect.

3. Additional Information

3.1 Changes to This Policy
We may amend this Purchase Options Cancellation Policy at any time. Updates will be published on our website and will apply to future purchases.

3.2 Contact Us
For any questions regarding subscriptions, pre-orders, or order cancellations, please contact us at:
hello@galluscoffee.co