Refund policy

Returns & Refunds Policy

1. General Information
This Returns & Refunds Policy outlines how Gallus Coffee Company Ltd (“Gallus Coffee Co.”, “we”, “our”, “us”) handles returns, refunds, and exchanges for purchases made through our website [www.galluscoffee.co].

2. Perishable Goods (Coffee and Coffee Bars)
We are unable to accept returns or exchanges on coffee or coffee bars, as these products are perishable and cannot be restocked.
If you believe you have received a faulty or incorrect item, please contact us as soon as possible at hello@galluscoffee.co so that we can review and resolve the issue.

3. Merchandise Returns
We offer a 28-day return window for merchandise (such as apparel and accessories) subject to the conditions below.

  • You must notify us of your intention to return within 14 days of receiving your order.

  • Please email hello@galluscoffee.co with your order number and reason for the return.

  • Once your return is approved, you have an additional 14 days to send the item back to us.

  • Returns must be sent to:
    Gallus Coffee Co (4.10)
    83 Princes Street
    Edinburgh
    EH2 2ER
    United Kingdom

We will provide a prepaid return shipping label after you contact us.

4. Condition of Returned Items
To be eligible for a refund or exchange, merchandise must be:

  • unused

  • unworn

  • unwashed

  • in its original, sellable condition

Items returned in used or unsellable condition may not be eligible for a refund or may be subject to a partial refund at our discretion.

5. Refunds

  • Refunds will be issued to the same payment method used for the original purchase. This cannot be changed.

  • Once we have received and inspected the returned item, refunds or exchanges may take up to 14 business days to process.

  • Original shipping charges are non-refundable unless the item was faulty or incorrect.

6. Exchanges
Exchanges follow the same process and conditions as returns. Once your returned item is received and approved, we will dispatch the replacement product.

7. Faulty or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us at hello@galluscoffee.co as soon as possible so we can resolve the issue promptly.

8. Changes to This Policy
We may update this Returns & Refunds Policy from time to time. The most recent version will always be available on our website.